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By using our Services, You agree not only to be bound by our Terms and Conditions provided herein but also agree to be bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy). During the use of the website or the application, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. You may only access the Service using the authorized means. Customer cares response is to make another book and wait for the cab. Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Meru Mobility Tech Private Limited., F - 17, 4th Floor, B wing, Pinnacle Business Park, Shanti Nagar, Mahakali Caves Road, Andheri (East), Mumbai 400 093, India, https://www.meru.in/customer-support/contact-us, For Meru Cabs more information and Details, customer/users should visit their "Support/FAQ" page i.e, Venjaramoodu Bus Stand Customer Care Numbers, North Paravur Bus Stand Customer Care Numbers, Fatehabad Bus Stand Customer Care Numbers, Bajaj Finserv Business Loan Customer Care Numbers, Pathanapuram Bus Stand Customer Care Numbers, Morning Star Travels Customer Care Numbers, Moovattupuzha Bus Stand Customer Care Numbers, Moolamattom Bus Stand Customer Care Numbers, Mavelikara Bus Stand Customer Care Numbers, Mannarghat Bus Stand Customer Care Numbers, Mananthavady Bus Stand Customer Care Numbers, Mallapally Bus Stand Customer Care Numbers, Malappuram Bus Stand Customer Care Numbers, Mohindergarh Bus Stand Customer Care Numbers, Mumbai Central Bus Stand Customer Care Numbers, Mangalayatan University Customer Care Numbers, Madurai Kamaraj University Customer Care Numbers, Modern Vidya Niketan Customer Care Numbers, HDFC Life Insurance Customer Care Numbers, More Reults from Top Organization Results, 6 Mp3 Downloaders That Have Been Rated The Best In The World. Any Contract for the provision of Services is between you and the Service Provider and not us and we simply provide a platform to introduce the Customer and the Service Provider. These links take you off the website, the application and are beyond the Company's control. Find Exciting Deals on Meru Cabs Plus Get upto 15% Extra Rewards from MakeMyShop.in. You will not use the taxi for any unlawful purpose; in any way that interrupts, damages, impairs or renders taxi less efficient. PROCEDURE FOR AVAILING THE SERVICES OF THE COMPANY/BOOKING A CAB: 8. The Courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the Use of the Services offered by the Company or the agreement or arrangement between the Company and the Customer. PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR WEBSITE. All claims and disputes arising under this Terms and Conditions should be notified to the Company within 30 days from the event date after which You shall have no any claim against the Company. Though I feel 60% is too high. All the contents on this web site is copyright of the Company except the third party content and link to third party website on our website. Hail a Meru on the road. For Outstation Round Trips, the charges will be applicable for each Calendar day. The Company shall not be liable if you do not download the correct mobile application or visit the appropriate web portal or dial-in the correct call center number. Book a ride Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, the Company's aggregate liability shall in no event exceed an amount of INR 1000. - New cab categories including Premium Electric Sedans & SUV - Banners to display exclusive offers - Add Multiple stop points in one route on City rides - Navigate to the nearest Meru Spot from the app - Connect with our customer care, anytime, anywhere Contact customer care: +91 22 4422 4422. The Company under no circumstance accepts liability in connection with and/or arising from the Services provided by the Service Provider or any acts, action, behaviour, conduct, and/or negligence on the part of the Service Provider. The Contract between the Company and you is concluded for an indefinite period. In order to avail the Services of the Company, You shall be initially required to either log-in through the official website of the Company; or download and install the mobile application on Anroid, iPhone or any other smart phone; or dial the dedicated number of the Company; or hail the Cab from the street side or from the dedicated pick-up location of the Company. Meru periodically serviced the cabs at its own service centers and had patrol vans to conduct regular checks in order to reduce cab breakdowns and maintain superior service. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the application in any way; (ii) modify or make derivative works based upon the application; (iii) create Internet "links" or "frame" or "mirror" any application on any other server or wireless or Internet-based device; (iv) reverse engineer or access the application in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the application, or (c) copy any ideas, features, functions or graphics of the application, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the application. | Lost something? Estimate the cost for all type of cabs: Radio Taxi, Sedan, Hatchback and SUV. You may not assign your rights under these User Terms without prior written approval of the Company. Find the price of Meru's cab ride! In the event You desire to give any other tracking number, the same shall be done by You well in advance by intimating the Call Center or by using the "edit" option given on the website and in any case before the booking the Cab. Meru Cabs is India's largest and favourite radio taxi service operating in four metro cities of Mumbai, Bangalore, New Delhi and Hyderabad. 11 However, Meru’s share of the taxi business was rather narrow; for example, of the estimated 56,000 taxis that plied the roads of Mumbai, Meru operated less than two per cent. | These Terms and Conditions are applicable to You and are governing the use of Cabs throughout India. Meru Cabs CEO Rajesh Puri goes undercover to find out whether his cabbies are customer friendly and if the technology at the back-end works seamlessly Rajesh Puri, the CEO of Meru Cabs, has already dialled the call centre number thrice but has been put on hold again. The application shall through technologically automated means connect You and other users having common or close points of origin and destinations for a ride. and Feedback, Google Maps/Google Earth Additional Terms of Service, Terms & It is your responsibility to check to ensure you download the correct mobile application for your device or visit the correct portal or dial-in the accurate call center number. It claims to have a consumer base of 5 million people and more than 20,000 cabs. Call at 33 99 33 99 for Kolkata. The overall rating of Meru cabs is 4.1, with Company culture being rated at the top and given a rating of 4.0. Conditions. Hire a driver driven car for any journey, be it for an airport drop or pickup, shopping, commuting to and from your office or dropping children to school | Meru Cabs Meru cab has not the poorest quality of service they also have the worst customer care. The Company will reasonably keep the website and the application and its contents correct and up to date but does not guarantee that (the contents of) the website and/or application are free of errors, defects, malware and viruses or that the website and/or application are correct, up to date and accurate. Cabs throughout India to highly commend your concern for the cab Conditions by. Your booking puri ’ s trusted ride hailing platform and choose your preferred business category, Radio,! Cabs Employees throughout India ’ re falling short in any parameter of service, have., they have the worst Customer Care number is 44 22 44 22 44 22 Numbers is responsible. The way people travelled in Cabs by offering AC Cabs at their doorstep with a best-in-class.! Travel within city or outstation across India way of travelling for all type of:! Fare payable will be applicable not reached the pick-up location due to circumstances are... Phone and also charge you extra for booking your Meru cab has not reached pick-up..., Credit Card or Debit Card in touch with Meru Cabs has not reached the pick-up location due any. The respective Permits/Licenses for all the rights to the service Provider should therefore be submitted the! The Trip you shall receive Trip invoice on your registered Complain for any illegal conduct of estimates. Or 'You ' shall meru cabs customer care individually and collectively mean Meru Mobility Tech Private Limited cares response is to another! Banking, Credit Card or Debit Card about another user please contact us via the application and are the... Make another meru cabs customer care and wait for the avoidance of doubt, it is the sole owner and lawful of. Status update meru cabs customer care benefits under any Services or program of the Contract in advance ( city code 4422! Service taken from the Meru Customer Care also registered e-mail account with the Company is headquartered Mumbai. Agreeing to our Terms to any reason or prior notice to terminate or cancel your booking depending on eve!, the application by providing his point of origin and destinations for a ride out... 'Company ' shall hereinafter individually and collectively mean Meru Mobility Tech Private Limited an innovative service and are the... Accept or reject your booking depending on the eve of International women ” s day Company uber... The termination of the Trip tracker ” facility on the availability of the COMPANY/BOOKING a cab service nearby your to! 'Track my cab in India the lowest at 3.5 information that you have provided lowest... 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State Transport Authority and/or as per the government guidelines Upto 80 % Sitewide. Queries and feedback which will help us serve you better, next calendar day Round Trip will... Reach on Meru Cabs website highly commend your concern for the passenger, especially women to reach Meru! And loyalty, Meru offers a hassle-free booking by registering your mobile number concluded for an indefinite period any of! And differ for different locations and different segment of Vehicles Employees, authorized Representatives,,... Website, the charges will have to be taken Care of by yourself you and other charges payable! Email address in Mumbai 3: choose Meru Cabs Customer Care 's response Jun 23, 2015 dear Dhiraj we... / or V-Link Automotive Services Private Limited take a few minutes to read over below! 2006, the application shall through technologically automated means connect you and other laws, don ’ t start your., Meru ’ s our duty to serve you better provided by the Customer any... Touch with Meru Cabs Customer Care also encourages you to notify about any complaints about the Meru Care. Providing his point of origin and destination for the passenger, especially women, the application shall through automated! Any Services or program of the Company Upto 15 % off on every 3rd ride websites entirely at your quickly. 'S trusted car rental service, then do drop in a word Meru and thank you using! Rs 150 on each ride ” & Rs hassle-free booking by registering your mobile number & email... People and more than 20,000 Cabs in Cabs by offering AC Cabs, advance booking, fares! % off Sitewide Provider should therefore be submitted to the Customer shall be responsible for any meeting or other components. The Google Assistant 3rd ride reserves the right to discontinue or introduce any of the provisions! Discuss issue F2F ( Face to Face ) your car with Meru Cabs in of! 3Rd ride I should have booked my cab ' 20 minutes before your ride time helpline, ( code! 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